The Senior Technical Support’s role for the Build.com is focused on providing support for Build.com’s internal users. This senior role will involve technical lead, escalation management, leading support improvement projects and mentoring of junior support to ensure successful deployment of Build.com internal and external applications.
Skills & Qualifications:
- Excellent written and verbal communication skills
- Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently
- Proven ability to solve problems and learn new technologies
- In depth Operating Systems knowledge
- Coldfusion/Java/J2EE Programming experience
- In depth experience with 1 or more Application Servers (ie. Tomcat, Apache, JRun, etc.)
- In depth database and SQL experience
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