Primary Responsibilities

• Deliver timely and high quality customer support focused on root cause
• Log all information about customer questions/problems and follow through to resolution
• Answer technical questions related to the use of the software, and troubleshoot performance and operating problems
• Interface with company’s development team to resolve software bugs or escalated support calls
• Provide assistance in the installation of company’s software and conduct remote system troubleshooting as needed
• Provide desktop and network support to company’s internal staff
• Provide technical training via Web
• Other tasks or projects as assigned

Requirements

• Four-year degree in Computer Science or related field
• 2-5 years experience in technical support environment
• Familiarity with software development languages such as ColdFusion, Java, ASP.NET, C/C++/C#, HTML, XML, and SQL.
• Must have experience with ColdFusion, MS Access, MS SQL, web server technology, IIS, Apache
• Experience with Oracle, Solaris and Apache preferred
• A strong dedication to quality customer service
• Proven ability to learn new technologies and software quickly
• Comfortable working on multiple software platforms
• Strong written communication, verbal communication, and presentation skills
• Proactive, resourceful, detail-oriented and professional, with solid organization and ‘multi-tasking’ skills
• Ability to operate effectively in a challenging, rapidly changing environment

Here is the link.