Primary Responsibilities

  • Deliver timely and high quality customer support focused on root cause
  • Log all information about customer questions/problems and follow through to resolution
  • Answer technical questions related to the use of the software, and troubleshoot performance and operating problems
  • Interface with company’s development team to resolve software bugs or escalated support calls
  • Provide assistance in the installation of company’s software and conduct remote system troubleshooting as needed
  • Provide desktop and network support to company’s internal staff
  • Provide technical training via Web
  • Other tasks or projects as assigned

Requirements

  • Four-year degree in Computer Science or related field
  • 2-5 years experience in technical support environment
  • Familiarity with software development languages such as ColdFusion, Java, ASP.NET, C/C++/C#, HTML, XML, and SQL.
  • Must have experience with ColdFusion, MS Access, MS SQL, web server technology, IIS, Apache
  • Experience with Oracle, Solaris and Apache preferred
  • A strong dedication to quality customer service
  • Proven ability to learn new technologies and software quickly
  • Comfortable working on multiple software platforms
  • Strong written communication, verbal communication, and presentation skills
  • Proactive, resourceful, detail-oriented and professional, with solid organization and ‘multi-tasking’ skills
  • Ability to operate effectively in a challenging, rapidly changing environment

Here is the link.

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